Rates & Policy

Posted by: LMacRae  Posted date: November 07, 2010

BASIC KNEADS SERVICE RATES

effective May 1st, 2017

(all rates include HST and by booking an appointment with us you agree to our 24-hour cancellation policy as described below)

MASSAGE THERAPY & REFLEXOLOGY

  • 30 minutes     $60
  • 45 minutes     $80
  • 60 minutes     $95
  • 75 minutes     $115
  • 90 minutes.   $130
  • 120 minutes  $180

THERMAL PALMS RATES

  • 60 minutes  $110
  • 75 minutes   $130
  • 90 minutes  $145

HOT STONE RATES

  • 45 minutes    $95
  • 60 minutes  $110
  • 75 minutes   $130
  • 90 minutes  $145

 

OFFICE & CANCELLATION POLICY

Your care and treatment is of the utmost importance to us!

We have a 24 hour cancellation policy. If you are unable to provide this notice, we expect you will pay for the missed appointment if we are unable to fill the spot. We often have a waiting list and if given enough notice we can often fill the appointment.  If you have an emergency, please let us know so that we can treat your specific situation with personal attention. We do not consider conflicts, forgetting, not getting a courtesy call, having to stay late at work to be emergencies. This cancellation policy is necessary for our small business to continue to serve our clients in need of treatment, and also to make massage therapy a feasible career for our therapists. Our Massage Therapists practice a maximum of 4 – 5 hours per day so that you can be sure to get a treatment with good energy behind it and so that they can stay healthy and injury free. Each of our therapists is a subcontractor to Basic Kneads and not an employee. They receive no remuneration for missed appointments, therefore 1 missed appointment out of 4 has a significant financial impact.

Please call the clinic to cancel an appointment or better yet find a friend or family member to take your spot.  We can take payment for the treatment you missed over the phone.  Failure to show up and not call always results in full service fee charged.

Thank you for understanding.

 

  • It is recommended that your first treatment with us be for a minimum of 1 hour. This is especially important if you have a complicated health history or feel you need advanced assessment included in your treatment time. Relaxation massages do not usually have the same minimum time requirements for assessment.
  • Reflexology is  the same rates as Massage Therapy and provided by an RMT.
  • Seniors receive a $10 discount on 30 & 45 minute sessions and $15 off sessions greater than 45 minutes. This offer cannot be combined with any other discount.
  • We are not covered by OHIP, but many private/work related health insurance plans may cover costs partially or fully. A referral may be required, please check your policy.
  • Payment is due at the time service is rendered and a receipt bearing the information necessary to send to an insurance company is contained on the receipt.
  • Rates are subject to change with 60 days notice.
  • **Your choice of treatment length is inclusive with time needed for assessment, dressing/undressing and clinic notes**.
  • As a “new” patient you will be asked to fill out a confidential CASE HISTORY and Consent to Treatment form. These forms are required, and contain information pertinent to your proper care and treatment. Please let us know if any changes or accidents/falls occur, prior to one-year review.  AVAILABLE FOR DOWNLOAD ON OUR WEBSITE
  • 24 hours notice is REQUIRED for cancellation or change of any appointment. A full fee will be applied.
  • We accept VISA/Debit Card, cash and cheques. Payment is due when service is provided.
  • Returned cheques are subject to a fee of $20.
  • Appointments cannot be “split” due to difference in fee schedule.
  • Arriving late for your scheduled appointment time results in your time being shortened, and the full fee is applied. (Please try to arrive at least 5 min. prior to your scheduled time)
  • Gift certificates are available at the front desk and do not expire.

 

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